Barnes v. Yahoo!, CDA Immunity, and Promissory Estoppel

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4 Responses

  1. Steven Roussey says:

    “You have no responsibility to protect people from harmful content about them. If you do nothing, then you’re not liable because of Section 230 immunity. If you promise to protect people, then you might be liable.”

    Yes, if the plaintiffs hadn’t forced this outcome, this would not be the result. I’ve already instructed our support staff to never promise, only to look into things. Better to act then to promise. What if you forget?!

    Perhaps better to never have a conversational mode of communication at all. Perhaps only a web form, and a brief non-committal acknowledgment rather than email or a forum.

  2. Gennadiy Kornev says:

    Will there be a post on launch?