WSJ, cyber-shaming, and limited privacy

Cyber-shaming is in the news again, in a recent Wall Street Journal article. The article begins:

Last month, Eva Burgess was eating breakfast at the Rose Cafe in Venice, Calif., when she remembered she needed to make an appointment with her eye doctor. So the New York theater director got on her cellphone and booked a date.

Almost immediately, she started receiving “weird and creepy” calls directing her to a blog. There, under the posting “Eva Burgess Is Getting Glasses!” her name, cellphone number and other details mentioned in her call to the doctor’s office were posted, along with the admonition, “next time, you might take your business outside.” The offended blogger had been sitting next to Ms. Burgess in the cafe.

Quick google-checking turns up the blog in question, AdviceGoddess.com, the site of a syndicated advice columnist named Amy Alkon. Ms. Alkon’s original post does indeed contain Ms. Burgess’s information. In comments to that post, she defends her decision to put that information online, noting that her ire stems in part from Ms. Burgess’s failure to apply the “do unto others” principle. (There is no indication in the comment that Ms. Alkon realizes the irony of that statement.) Later, Ms. Alkon elaborates further:

I posted freely dispensed news. I didn’t wiretap the girl’s phone or listen at her keyhole. She shouted the information out to the public, which suggests that she was happy to have the public in possession of her phone number and all the rest of the information she dispensed.

This “waiver” argument comes up releatedly in comments, as Ms. Alkon and several of her comment interlocutors assert that Ms. Burgess’s public phone conversation destroys any legal expectation of privacy. (See, e.g., comments in this follow-up post at Ms. Alkon’s blog.) In fact, as many readers of this blog probably know, the law is much more complex. In particular, some jurisdictions (including California) have recognized a doctrine of limited privacy.


A very good discussion of the limited privacy doctrine can be found in the recent privacy article by Lior Strahilevitz (who, incidentally, gets mentioned in the WSJ piece for his “How am I driving?” article). As Lior notes:

The leading California case is the supreme court’s 1999 opinion, Sanders v. ABC. Sanders involved the efforts of Stacy Lescht, an ABC investigative journalist, to expose fraud in the telephone psychic industry. To that end, she obtained employment as a telephone psychic, and used a hidden video camera to record her conversations with coworkers. One of these coworkers, Mark Sanders, sued after part of his conversation with Lescht was broadcast on ABC’s PrimeTime Live program. Lescht argued that because Sanders’ coworkers could overhear her conversations with him, he had no reasonable expectation of privacy in the communication. The court disagreed:

This case squarely raises the question of an expectation of limited privacy . . . [P]rivacy for the purposes of the intrusion tort, is not a binary, all-or-nothing characteristic. There are degrees and nuances to societal recognition of our expectations of privacy: the fact that the privacy one expects in a given setting is not complete or absolute does not render the expectation unreasonable as a matter of law. . . . “The mere fact that a person can be seen by someone does not automatically mean that he or she can legally be forced to be subject to being seen by everyone.”

The court thus held that information can be public vis-à-vis one’s fellow employees, but private vis-à-vis the outside world. Sanders presumably would have suffered little damage if Lescht had played their recorded conversations for fellow employees, but he had a cause of action when she exposed millions of television viewers to the contents of the conversations. Following a jury trial, Sanders was awarded $635,000 for intrusion upon seclusion.46 In other interesting contexts, the California courts generally have adhered to the “expectation of limited privacy” approach laid out in Sanders.

After discussion of several other cases, Lior notes,

These cases suggest that even if a plaintiff reveals information about himself to dozens of people, and even if there are no legal or contractual constraints on those peoples’ ability to disseminate the information further, the information can remain “private” for the purposes of privacy tort law. Such information can remain private regardless of whether the people to whom the information was initially disclosed were the plaintiffs’ intimates (as in Kubach), coworkers (as in Sanders), or strangers (as in Y.G.).

Of course, the existence of the limited privacy doctrine does not guarantee that any particular privacy claim will lie against Ms. Alkon or any other particular cyber-shaming site. Obviously, any action for invasion of privacy will depend on the facts of the particular case. The existence of the limited privacy doctrine, however, does suggest that cyber-shaming advocates should probably be wary of relying on the defense that they are merely repeating facts that were disclosed in a public setting.

(As a side note — Lior’s article advocates the use of a social networks theory of privacy. Under that approach, Ms. Alkon’s actions would almost certainly be a violation of Ms. Burgess’s privacy.)

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2 Responses

  1. Patrick S. O'Donnell says:

    Ms. Alkon was gutless. She should have simply alerted Ms. Burgess in person that her phone call at that place and time, in that manner, was rude (assuming, of course, that something like cell phone etiquette–social norms–are emerging).

  2. Amy Alkon says:

    Sorry, but if there’s anything I am, it isn’t gutless.

    And as for “alerting” Ms. Burgess…the week before, I “alerted” somebody at Trader Joe, and the woman’s boyfriend screamed, “Up your ass! Up your ass!”

    Must I really interact with other adults to tell them to “use your inside voice”?

    You’ve got to admit, it’s unlikely the woman will EVER have a loud conversation in public again…and she most certainly won’t dispense information she doesn’t want others to be in possession of.

    And furthermore, shouting something out in public, where you know total strangers can hear and do what they wish with the information, is a far different story from the example posted above. FYI, I’ve read the law in California. My big question is whether I can post somebody’s recorded voice on my blog (when they’re shouting on a cell phone in public.)

    Most hilariously, last week, in Birmingham, Michigan, three idiots pitching the Audi account had the loudest business meeting imaginable. A guy (wearing “noise canceling” headphones) and I heard every word. I know the first and last name of the woman who’s a “power tripper” and pretty much everything about their pitch. They’re just lucky I was too busy struggling with a Wifi problem (the place didn’t coordinate well with Macs) to take notes and pass the information on to a friend of mine who does advertising for car companies. And that I wasn’t Karen’s best friend, and I didn’t e-mail her every word.